NhsJobs Norwich

Job Title

Dispensary/Wholesaling Manager

Job Summary

To be responsible for the safe, accurate and efficient dispensing of medication to the entitled patient population, providing advice and support for both patients and colleagues. In addition, the post-holder will be required to manage the dispensary staff and support the multi-disciplinary team in line with the strategic objectives of the practice.

Mission Statement:

Right person, right time, right care

Values:

Equality, Caring, Sharing, Patient-Centred, Holistic, Team Working, Forward Thinking, Learning and Developing

Generic Responsibilities

All staff at Reepham and Aylsham Medical Practice have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Deputy Practice Manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured

Primary Responsibilities

The following are the core responsibilities of the Dispensary Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Duties & Responsibilities

1. Management, Leadership & Development

• Manage day-to-day operations of the dispensary and wholesaling departments.

• Responsible for line management, appraisals, and professional development of dispensary staff.

• Plan, schedule, and allocate workload, support staff rota coverage for leave, sickness, and peak absences, and manage this in absence of rota manager.

• Lead training, mentoring, and guidance for trainee dispensary staff, attached students, and new team members.

• Participate in recruitment and the ongoing implementation of practice policies.

2. Wholesaling Operations & Commercial Management

• Oversee end-to-end management of the practices wholesaling operations and commercial accounts.

• Act as primary point of contact for pharmaceutical wholesalers, manufacturers, and drug representatives.

• Negotiate delivery terms, discount structures, bulk pricing, and bonus stock to maximize practice profitability.

• Ensure full compliance with relevant wholesaling legislation, licensing conditions, and distribution guidelines.

• Manage wholesale invoicing, credits, PAs, and account reconciliations with the finance manager.

• Identify market trends, drug shortages, and procurement opportunities to optimise wholesaling/dispensing revenue.

• Support, supervise, and manage all staff members participating in wholesaling duties.

3. Procurement, Stock Control & Safety

• Maintain accurate electronic and physical records of all dispensing and wholesaling stock.

• Effectively manage stock levels to ensure adequate availability while minimising wastage and expenditure.

• Conduct comprehensive annual stocktakes alongside regular interim spot-checks and audits.

• Promote a safe, clean, and secure working environment conforming to current legislation (CQC, NICE).

• Ensure precise management of the cold chain process, ensuring drugs are stored within required temperatures.

• Manage and order administrative supplies, including cartons, labels, bottles, and prescription forms.

4. Clinical Dispensing & Patient Care

• Oversee and execute the accurate processing of patient prescription requests via SystmOne (S1).

• Issue, check, and dispense medicines, appliances, and controlled drugs prescribed by clinicians.

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What is the salary for this pharmacist role in Norwich?

The advertised salary for this pharmacist role at Reepham and Aylsham Medical Practice is Negotiable (per hour). Typical pharmacist pay in Norwich varies by experience, sector (NHS versus community), and employer; see the PharmSee UK pharmacy salary guide for benchmarks.

How many pharmacy jobs are currently open in Norwich?

PharmSee is currently tracking 19 active pharmacy vacancies in Norwich across 11 major UK chains and NHS sources. Browse every open Norwich pharmacy role on PharmSee's jobs search.

How do I apply for this role?

Applications are handled directly by the employer via NhsJobs. Use the Apply button above — you will be taken to the original listing to complete your application. PharmSee is not involved in the hiring decision.