NhsJobs Bristol

Administrator - Prescriptions

Courtside Surgery · Bristol, BS37 4DQ

Salary: £12.71 (per hour)
Location: Bristol, BS37 4DQ

Administrator - Prescriptions role at Courtside Surgery in Bristol, BS37 4DQ. Salary: £12.71 (per hour). Source: NhsJobs. Apply directly with the employer via the link above.

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Applications are handled by the employer via NhsJobs. Pharmsee is not involved in the hiring decision.

Job description

Job responsibilities:

• Process repeat prescription requests on a daily basis received via online services, the NHS App, written requests and any other approved methods.

• Ensure prescription requests are accurately recorded and processed for GP signature in accordance with practice procedures and in line with agreed timescales.

• Ensure prescription-related records and documentation are accurately maintained.

• Deal appropriately with urgent prescription requests in accordance with practice policy.

• Liaise with patients, pharmacies and other health care professionals by email, phone or in person responding to and actioning queries and requests

• Action and make the necessary medication changes directed by clinical correspondence in line with practice protocols

• Ensure all required monitoring is up to date for patients requesting medication

• Be the main point of contact for all prescription queries from a range of healthcare professionals including GPs, pharmacists, local pharmacies, nursing homes, community staff, reception, admin)

• Assist the broader admin team as required with a range of administrative tasks commensurate with the role

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

• Failure to observe these rules will be regarded by your employers as serious or gross misconduct, which could result in disciplinary action being taken against you.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

• Making effective use of training to update knowledge and skills

• To co-operate in maintaining their place of work in a tidy and safe condition.

• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

• Reporting potential risks identified.

Non-Smoking Policy

Courtside Surgery operates a Non Smoking Policy, which limits smoking in the workplace. Employees are required to observe the rules laid down in the policy and failure to do so may result in disciplinary action being taken.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk

• Assess own performance and take accountability for own actions, either directly or under supervision

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

• Work effectively with individuals in other agencies to meet patients needs

• Effectively manage own time, workload and resources.

• Assist with the training of new staff as required.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members

• Communicate effectively with patients and carers

• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work

• Participate in audit where appropriate.